You can purchase CDs, digital music, sheet music, and official merchandise directly on our website. All products are guaranteed authentic and high quality.

We accept credit/debit cards, including Visa, MasterCard and American Express, as well as PayPal, Apple Pay, Google Pay, and other available digital payment methods shown at checkout.

Delivery times depend on the destination, the shipping service, customs procedures and local postal services.

The available shipping method, cost and estimated delivery time are displayed at checkout. Delivery estimates begin when the order is dispatched.

For further information, please read our Shipping Policy.

Yes, we ship physical products worldwide. However, there may be restrictions for certain countries. Please check the available shipping options at checkout.

Once your physical order has been dispatched, you will receive the available shipping information by email.

Tracking availability and the level of detail provided may vary depending on the destination country and shipping service. Some international postal services provide only limited tracking updates.

International orders are generally shipped with Poste Italiane “Postapriority Internazionale”, unless a different postal or courier service is stated at checkout or in the shipping confirmation.

Orders delivered outside the European Union may be subject to customs duties, import taxes or other local charges.

Unless checkout expressly states that these charges are included, they are the responsibility of the recipient.

Yes, we offer digital music in MP3 format, sheet music, and other digital products where available.

Digital products are supplied immediately after purchase and can be accessed through your customer account. Please note that digital products are not shipped physically.

Limited-edition items are not guaranteed to be reprinted. We recommend purchasing them as soon as possible to avoid missing out.

Yes, we prioritize sustainability and ethical production practices. Merchandise is sourced from trusted suppliers that adhere to responsible manufacturing standards.

Your purchased digital downloads are available in the personal area of your account. You can access them by logging in to your account and selecting the relevant order.

To access your personal area, log in to your account using the email address used for your purchase. If you do not have an account yet, you can create one during the login process.

If your download is missing, corrupted or cannot be accessed, please contact us through our contact form.

Include your name, order number and a brief description of the issue.

Yes, once purchased, you can access your digital downloads through your account’s personal area, subject to the availability of the service and the terms applicable to your purchase.

Digital products are normally supplied immediately after purchase.

Before delivery begins, you will be asked to consent to the immediate supply of the digital content and acknowledge that you will lose your right of withdrawal once downloading, streaming or access begins.

This does not affect your statutory rights if the digital content is defective, inaccessible, incorrect or otherwise not in conformity with the order.

For this reason, digital products cannot be refunded once the download or streaming has begun, except where required by applicable law.

We offer a 30-day return policy for eligible physical products.

The quickest way to submit your request is through our Returns & Cancellations self-service portal. Enter the email address used for your order, select the relevant order and follow the instructions.

For full eligibility requirements, please read our Refund Policy.

Please contact us as soon as reasonably possible through our contact form.

Include your name, order number and a description of the issue. We may ask you to provide photographs of the product and packaging.

You can request cancellation of an eligible physical product through our self-service portal while the item remains unfulfilled.

We will make reasonable efforts to process your request, but cancellation cannot be guaranteed once preparation, packing or dispatch has begun.

We do not normally process direct exchanges.

To purchase another size, colour or product, return the eligible item and place a separate order. Replacement products are subject to current availability.

No prior registration is required.

Enter the email address used for your order and use the one-time verification code sent to you. No password is required.

For returns due to a change of mind, the direct return shipping cost is normally paid by the customer.

We will cover reasonable return shipping costs if the product is defective, damaged, incorrect, incomplete or otherwise not in conformity with the order.

CDs, DVDs, vinyl records and other sealed audio or video recordings can be returned for a change of mind only if the original seal remains intact.

Opened or unsealed recordings cannot be returned for a change of mind. This does not affect your rights if the product is defective, damaged or incorrect.

It’s not mandatory, but creating an account allows you to access your orders, view your digital downloads, track eligible purchases, and submit return or cancellation requests where available.

Use our contact form for questions about orders, products, shipping, returns, cancellations or digital downloads.