Orders & Shipping
Where can I purchase official Sananda Maitreya music and merch?
You can purchase CDs, digital music, and official merchandise directly on our website. All products are guaranteed authentic and high quality.
What payment methods do you accept?
We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, and other digital payment methods like Apple Pay and Google Pay.
What are the shipping times?
Shipping times vary depending on your location:
- Italy: 3-5 business days
- Europe: 5-7 business days
- International: 7-14 business days
Do you ship worldwide?
Yes, we ship worldwide! However, there may be restrictions for certain countries. Please check at checkout.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions to track your package.
Products & Availablilty
Can I purchase digital music?
Yes, we offer digital music in MP3 formats for high-quality listening.
Will limited-edition items be reprinted?
Limited-edition items are not reprinted. We recommend purchasing them as soon as possible to avoid missing out!
Is the merchandise ethically produced?
Yes, we prioritize sustainability and ethical production practices. All merchandise is sourced from trusted suppliers that adhere to responsible manufacturing standards.
Digital Products
Where can I find my digital downloads?
Our purchased digital downloads are available in the personal area of your account. You can access it by clicking on "View Orders" after logging in.
How do I access my personal area?
To access your personal area, you need to log in to your account. If you do not have an account yet, you can create one during the login process.
How do I log in or create an account?
When you attempt to log in or create an account, a unique code will be sent to the email address associated with your account. Enter this code on the requested screen to complete the login.
My download is not available. What can I do?
If your download is not visible in the personal area or you encounter issues, please contact our customer support team with your order details.
Can I download the digital files more than once?
Yes, once purchased, you can access your digital downloads as many times as you wish through your account's personal area.
What should I do if I don't receive the access code to my account?
If you do not receive the access code, check your spam or junk email folder. If you still cannot find it, try requesting a new code. If the issue persists, please contact our customer support team.
Returns or Exchange
Can I return a product if I’m not satisfied?
We accept returns within 14 days of delivery, provided the item is in its original condition. Please contact our customer service team to start the process.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will gladly replace it or issue a refund.
Account & Support
Do I need to create an account to make a purchase?
It’s not mandatory, but creating an account allows you to save your details and easily track your orders.
How can I contact customer service?
You can reach us through the contact form on the website, via email, or through our official social media channels.
What if I receive a defective or incorrect product?
If you receive a defective or incorrect item, please contact us within 7 days of delivery. We will gladly replace it or issue a refund.